Hope this gets fixed soon! Pat Howay Traffic Manager Marketing Office: (248) 312-5229 5151 Corporate Drive ▪ Troy, MI 48098 ▪ ''> This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information). Sometimes that will work and other times they still get the message 'Proof not loaded try again.' We are new to Workfront and my users are starting to squawk about using Workfront. My users are becoming frustrated that they have to close out and re-open the proof.

Samantha Senior Specalist, Creative Services 81 **please use the 'forward', if replying to a question about an attachment. My ticket number is 1160011 if you want to attach yourself to it. I tried this on the problem last night and I am not sure if that fixed it or the removal and reinstall of the proof. I was told sometimes the proofing licenses disconnects itself from the person on the back side of WF and this was the fix. So the help person on her ticket unchecked the box in her profile for 'User can generate proofs' and saved that, then we reopened, checked that she could create proofs again and it fixed the problem. Entire proofs not loading, then we got a software update for her iMac, and then she could load but not open. I also had a contractor come back this year and we reactivated her license, she too had the same trouble. She was able to see version 1 & 2 on that same screen. However, the designer tried to open it and it just went to the screen where the versions should show, and it was a black screen with a spinning icon. Just last night the designer loaded a 3 rd proof on top of version 1 & 2, no problem.

Workfront proof download